wpthms Settings Panel

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  • This topic has 24 replies, 4 voices, and was last updated 4 y, 11 mo by  Jacob.
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    • #2638

      rgoldoni
      Member

      It is not showing up our wpthms Settings Panel in any page.

      Our credentials:

      Link: http://quadratenis.com.br/wp-admin
      user: admin
      pass: how can we send this post in private mode?

      Also, when we try to import the sample data it is not working.

      We have the latest PHP and WordPress Version, our memory server is free of use and we installed only 1 theme before this one.

      Thanks,
      Renato Goldoni

    • #2642

      rgoldoni
      Member
      This reply has been marked as private.
    • #2651

      Jacob
      Staff

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    • #2664

      rgoldoni
      Member

      Dear Jacob, if you go to ANY page you will see that wpthms Settings Panel loads , but none of the fields are clickable, you can not change anything.

      Here it goes a print screen and you will see.

      Thanks

    • #2665

      rgoldoni
      Member

      Here it goes print screen.

    • #2668

      Jacob
      Staff

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    • #2673

      rgoldoni
      Member

      Hi Jacob,

      Yes, now it is working, I installed the new TabblePress and deactivated the old plugin, all ok.

      There is one more error, when we create a new video post, and save it, it does not save as video, there is a video test post there, and we also created other but none of them works as well.

      Do you have any idea of what can be happening?

      Thanks,
      Renato

    • #2674

      Max
      Staff

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    • #2739

      Jacob
      Staff

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    • #2787

      rgoldoni
      Member

      Hi Jacob,

      First of all thanks for your support.

      We deleted all the files, created a new database, a new wordpress installations, installed the last version of your theme and now we are able to post video posts.

      But we still have some questions:

      1 – Page Does not save the “Sidebar layout”, when we choose a different layou for the pages it is never saved. Is there any solution for that?

      2 – Footer Newsletter Widget – We saw that on your Demo Version there is a Newsletter field on the footer, where is that located for us to add?

      3 – Elements, Typograph (Fonts and Styles) used on the demo version – Could you please tell us which fonts and styles are you using? Maybe a print screen of your style page? We liked the way it is your demo version.

      4 – Posts on the home too long – On the Blog Settings –> General –> Read more button, we selected Show, but as you can see on our home page, it still showing long posts. We would like to have the same look as your demo version.

      5 – Google Analytics Code – Where can we insall oour tracking code from Google Analytics?

      Still the same user and pass we provided.

      Thanks for all the support and ONE OF THE BEST THEMES we used.

      Renato Goldoni

    • #2890

      rgoldoni
      Member

      1 – OK
      2 – OK
      3 – OK
      4 – WE DO NOT USE CHILD THEMES, ALSO DIDNT UNDERSTAND , CAN YOU HELP US PLEASE?
      5 – OK

      Thank you!

    • #2893

      Jacob
      Staff

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    • #2912

      rgoldoni
      Member

      Jacob, two more details:

      1 – Mobile Menu – When there are sub categories on the menu via mobile access, the links does not works, please go to http://www.quadratenis.com.br from your smartphone and check our menu links, you will see any item that is a submenu goes anywhere.

      2 – Google Analytics- Should we install the tracking code on the header of footer field? Or both?

      Thanks one more time!
      Renato

    • #2950

      Max
      Staff

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    • #2972

      rgoldoni
      Member

      Hi Jacob,

      OK!

      1 – Just did the backup and installed again theme last version

      2 – Deactivated ALL plugins and nothing changed.

      3 – Created a NEW MOBILE MENU as a test and still with the same issue.

      Any idea?

      Thanks!
      Renato

    • #3016

      Jacob
      Staff

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    • #3055

      rgoldoni
      Member

      Hi Jacob,

      Just installed the last update, and now our users are sending us e-mails telling us when they press the menu buttons it shows a smiley face, I just checked out and that is what happening, any solution?

      We need to fix that asap since we get more than 300 visits per day from mobile.

      Is there a way to return with the old version? At least that would not take our user to anywhere.

      Thanks,
      Renato

      http://quadratenis.com.br/

    • #3880

      Jacob
      Staff

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      • #3973

        yaofong
        Member

        Hi, I’ve just updated the latest version, but the problem still persists.

        • This reply was modified 4 y, 11 mo by  yaofong.
        • This reply was modified 4 y, 11 mo by  yaofong.
    • #3980

      Max
      Staff

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      • #3989

        yaofong
        Member

        Hi,

        I cleared all the cache available (cloudflare, w3total, varnish)
        And tested on a newly installed browser.

        Maybe you can hint me to look at where’s the corresponding code for this issue?

    • #3999

      Jacob
      Staff

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    • #2803

      Jacob
      Staff

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    • #3061

      Max
      Staff

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    • #3861

      yaofong
      Member

      Hi, can you please upload the file again? The link is not working.

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