White Screen on Install

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Status: resolved
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    • #2381

      Hello, we have recently purchased a copy of your theme but get a white screen on install. Updating our php version did not fix the issue as suggested in the following thread: https://wpthms.com/forums/topic/white-screen-after-install/

      Please advise?
      Thanks

    • #2383

      wpthms
      Staff

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    • #2392

      All plugins are now deactivated. 

      The backend seems to be working fine. 

      The front end has this error:

      Fatal error: Call to undefined function json_last_error() in /home/content/79/9050379/html/clients/optimizehere.co/wp-content/themes/creatiz/functions/admin-backend-functions.php on line 544

      You offered to debug this issue for me. I have created you credintials:

      Username: YeahThemes
      Password: Y3@hTh3m3s
      Email: wpthms@optimizehere.co

      Thanks

    • #2393

      Max
      Staff

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    • #2397

      Thank you Maxxi and YeahThemes. It was a GoDaddy issue with our PHP version as suggested. They upgraded it for us and all is well 🙂

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