Using child theme

Done some digging and I can get the child theme to work but when I go into Theme Settings > Interface > Main Layout and change it to “double sidebars” the theme breaks and goes all white.

http://www.monged.com is my domain name

Have you even checked the website, I host 60+ websites all running various themes I have purchased, never encountered this issue.

Also if I go to my host I need to give them something more than “hosting might be misconfigured and dynamic css can’t be compiled”.

What do I need to fix, whats going wrong.

Am I able to get a refund?

I am using multiple themes from themeforest for over 50 website, enfold, centum and a few more, all with zero issues.

I will contact my host in the morning and let you know of all responses, I would appreciate it if you responded quicker as this issue will not be resolved with 1 message a day.

Hi Luke,

Thanks for your reply.

We do not have any server side caching and the files in your hosting are writable by the hosting user.

The developer would really need to explain the “missing functions” more. The only thing blocked by the shared hosting is http loopback connections (scripts calling other files via the domain url and not local path).

I am sorry but we ourselves are not web developers so cannot debug 3rd party coding.

I am updating the support ticket with the info you posted above. Will get back to you within the hour.

Hi Luke,

Thanks for your reply.

Outgoing connections are not blocked from the server and checking the link provided, the connection error, you could try adding a php.ini to the hosting with:

max_input_time = 300s
memory_limit = 256M
max_execution_time = 300s

which will give your scripts more time to execute as well as memory to run.

External calls are not blocked by our server just calls from within the hosting to http://monged.com/ as its contents are local anyway.

i have uploaded php.ini to /public_html/ as suggested by my host.

Will test now.

nope, still changes the layout into the white layout.

Response from host:

That looks as if it is related to the loopback prohibition my colleague advised earlier in the ticket. Can you ask your developer if there is any way it can access the files via a server path (/home/sites/monged.com/public_html/path/to/file) instead of URL (www.monged.com/path/to/file) as that should circumvent the loopback prohibition.

https://www.heartinternet.uk/web-hosting/wordpress-hosting

As I stated before I host over 50 wordpress sites all using different themes, I have NEVER encountered anything remotely like this.

So this fix you have, how do we put it live so that we can see if it works?