URGENT: Site down due to major theme error

This is a PRIVATE forum for verified users only, to view all replies/answers, you must be logged in!

Status: resolved

Tagged: 

  • This topic has 23 replies, 3 voices, and was last updated 5 y, 4 mo by  Jacob.
Viewing 23 reply threads
  • Author
    Posts
    • #9170

      silostar
      Member

      http://Www.wardrobe911.com. It’s a big site with 900 posts and I use wpengine for hosting. I love ur theme but it is causing my site to 502. Here are the errors:

      [Fri May 08 14:11:52.646637 2015] [:error] [pid 1281] [client 66.249.69.124:13345] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 72 bytes) in /nas/wp/www/cluster-40101/wardrobe911/wp-content/themes/wpthms-sparkle/framework/extended/less-parser/Less.php on line 7884
      [Fri May 08 14:11:52.658412 2015] [:error] [pid 1281] [client 66.249.69.124:13345] PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0

      Please help. My site has been down for a day and it gets quite a bit of traffic so not good! Please change this to private if u can.

    • #9174

      silostar
      Member

      An update to a very BIG problem. PLEASE respond.

      This string is replicating over a thousand times over.

      [Fri May 08 10:34:00.257520 2015] [:error] [pid 24759] [client 54.162.117.115:11841] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 2048 bytes) in /wardrobe911/wp-content/themes/wpthms-sparkle/framework/extended/less-parser/Less.php on line 7884

      I upgraded the memory limit to 512M in the wp-config.php file and it worked for 10 seconds. Then it’s back down.

      Please let me know how to fix as I don’t want to use another theme.

    • #9176

      silostar
      Member
      This reply has been marked as private.
    • #9183

      Max
      Staff

      Hey there, You must be logged in to view this reply!

      Login | Register | Forgot Password?

    • #9184

      silostar
      Member

      THANK YOU so much for your response. We increased it to 512, the max and still slow loading. I have added your code to our child theme’s function file and don’t have any good results yet. I have cleared my cache and will wait a bit.

    • #9185

      silostar
      Member

      okay — still nothing. now it doesn’t even try to load. My site is totally down and I can’t even logon to backend. Now what do I do?

      • This reply was modified 5 y, 4 mo by  silostar.
      • This reply was modified 5 y, 4 mo by  silostar.
    • #9189

      Max
      Staff

      Hey there, You must be logged in to view this reply!

      Login | Register | Forgot Password?

    • #9191

      silostar
      Member
      This reply has been marked as private.
    • #9192

      silostar
      Member
      This reply has been marked as private.
    • #9193

      Max
      Staff

      Hey there, You must be logged in to view this reply!

      Login | Register | Forgot Password?

    • #9194

      silostar
      Member
      This reply has been marked as private.
    • #9196

      silostar
      Member
      This reply has been marked as private.
    • #9197

      Max
      Staff

      Hey there, You must be logged in to view this reply!

      Login | Register | Forgot Password?

    • #9200

      silostar
      Member
      This reply has been marked as private.
    • #9205

      Max
      Staff

      Hey there, You must be logged in to view this reply!

      Login | Register | Forgot Password?

    • #9206

      silostar
      Member

      OMG!! THANK YOU THANK YOU THANK YOU!!! I am so happy as I really love your theme. 🙂 I really appreciate your time Maxxi.

    • #9207

      Max
      Staff

      Hey there, You must be logged in to view this reply!

      Login | Register | Forgot Password?

    • #9252

      silostar
      Member

      This is NOT resolved. My site is still down. Please review my new tickets that I posted 2 days ago. I cannot continue to run my business like this. Do I need to ask for a refund??

    • #9253

      Max
      Staff

      Hey there, You must be logged in to view this reply!

      Login | Register | Forgot Password?

    • #9255

      silostar
      Member

      Hi Maxxi – I am really sorry about this but I requested a refund. WPEngine has caching enabled on the backend so adding another caching plugin will not help. There is something with your theme that does not like big sites. That is unfortunate and if you ever do get it fixed, please let me know and I will purchase again. All my best.

    • #9257

      Max
      Staff

      Hey there, You must be logged in to view this reply!

      Login | Register | Forgot Password?

    • #9308

      silostar
      Member
      This reply has been marked as private.
    • #9310

      silostar
      Member
      This reply has been marked as private.
    • #9329

      Jacob
      Staff

      Hey there, You must be logged in to view this reply!

      Login | Register | Forgot Password?

Viewing 23 reply threads
  • You must be logged in to reply to this topic.

This is a PRIVATE forum for verified users only, to view all replies/answers, you must be logged in!

© Copyright 2020 by wpthms.com. All Rights Reserved.