Comment Count doesn't work

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    • #3282

      jwvantilburg
      Member

      Hi there,

      I just installed Sparkle: great job! THe only problem I encounter is a flaw in the comment counting. I made an export of the old site and imported it on the new site.. It all moved properly and the comments are on the post but on the website it doesn’t seem to work when I go to the homepage it says on every single post 0 comments.

      Would love to hear from you.

      Thanks in advance

    • #3284

      jwvantilburg
      Member

      However it sums up the comments when I place a new comment under the posts. When a post has 3 comments and I comment on it, then it shows afterwards 4 where you would expect that it still wouldn’t work

    • #3291

      Max
      Staff

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    • #3296

      Brian Le Vu
      Member

      Hello @jwvantilburg, @Maxxi, I have the same problem in my site. sometime the comment function is correct, sometime it is not. For example: index page, comment counts is correct, inside detail single page, it shows 0 only. Before index page even not show correctly, only show correctly in the hero banner. Don’t know it is bug or not, but hope it can be solved, I used livefyre comment system.

    • #3303

      Jacob
      Staff

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    • #3311

      Brian Le Vu
      Member

      @Jacob, It works perfectly. After livefyre fully loaded, the comment counts get the correct number. I actually didn’t expect you gonna modify the 3rd party plugin to support us. Really good work and appreciate that.

    • #3335

      Jacob
      Staff

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    • #3339

      Brian Le Vu
      Member

      @Jacob, Livefyre actually contacted me and asked they don’t know how to fix it just yesterday. They asked for the admin access. I may send them your reply and your file 🙂

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