500 Internal Server Error on Theme Install

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Status: resolved
  • This topic has 2 replies, 2 voices, and was last updated 4 y, 6 mo by  Jacob.
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    • #13467

      Adina
      Member

      I installed the Sparkle theme and right after I got the 500 Internal Server Error. The site was still running but I couldn’t login into my admin dashboard.
      I then changed to a different theme from my Plesk panel and the problem was solved. Tried reactivating the Sparkle theme and the 500 error came back.

      I found this other forum post and it looks like I have the exact same issue.
      https://wpthms.com/support/topic/500-internal-server-error-on-theme-install/

      The problem is, I have no idea how to downgrade the PHP version.
      I would really appreciate some help.
      Thank you in advance.

    • #13484

      Adina
      Member

      So I figured out how to do it in the end. I downgraded to PHP 5.2 and it fixed the problem.
      I feel like using an old PHP version isn’t going to be a solution forever though, so you guys might want to consider updating your theme.

      Best,
      Adina

    • #13488

      Jacob
      Staff

      Hey there, You must be logged in to view this reply!

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