White Screen on Install

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This topic contains 4 replies, has 3 voices, and was last updated by  Optimize Worldwide 3 years, 7 months ago.

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  • #2381

    Optimize Worldwide
    Member
    Post count: 2

    Hello, we have recently purchased a copy of your theme but get a white screen on install. Updating our php version did not fix the issue as suggested in the following thread: http://wpthms.com/forums/topic/white-screen-after-install/

    Please advise?
    Thanks

  • #2383

    wpthms
    Staff
    Post count: 260

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  • #2392

    Optimize Worldwide
    Member
    Post count: 2

    All plugins are now deactivated. 

    The backend seems to be working fine. 

    The front end has this error:

    Fatal error: Call to undefined function json_last_error() in /home/content/79/9050379/html/clients/optimizehere.co/wp-content/themes/creatiz/functions/admin-backend-functions.php on line 544

    You offered to debug this issue for me. I have created you credintials:

    Username: YeahThemes
    Password: [email protected]
    Email: [email protected]

    Thanks

  • #2393

    Max
    Staff
    Post count: 3150

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  • #2397

    Optimize Worldwide
    Member
    Post count: 2

    Thank you Maxxi and YeahThemes. It was a GoDaddy issue with our PHP version as suggested. They upgraded it for us and all is well 🙂

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