Website crashs when viewing on iPhone and iPad

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This topic contains 13 replies, has 3 voices, and was last updated by  Brian Le Vu 2 years, 4 months ago.

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  • #3537

    Brian Le Vu
    Member
    Post count: 81

    Hi,

    After I installed outbrain widget, I realise whenever open my website in safari in iOS 7 of iPhone and iPad. The website crash the safari.

    I tried to uninstall outbrain and removing caches including in cloudflare, the situation is still going on. Would you mind to take a look at the situation. Cause I have no idea how to fix it now.

    Bests,

    Brian

  • #3549

    Max
    Staff
    Post count: 3150

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  • #3638

    Brian Le Vu
    Member
    Post count: 81

    Hello @Maxxi,

    As mentioned, I already clear cache everywhere when report the issue. And it is suddenly happen. I deactivate all plugin and reinstall the theme.

    I found the problem is with the ad code 300×250 below which is implemented in the sidebar.

    <!-- Begin Adversal 300x250 - moosin.net Code -->
    <SCRIPT SRC="http://go.adversal.com/ttj?id=3112469&size=300x250&promo_sizes=250x250,200x200,180x150" TYPE="text/javascript"></SCRIPT>
    <!-- End Adversal 300x250 - moosin.net Code -->

    It loads normal in the desktop view. But when load the website in the smart phone or tablet, the browser crash.

    The Adversal company said that they are investigating, but the said the website is weird when it keeps loading in smart phone only and without stop loading.

    Best regards,

    Brian

  • #3646

    Max
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    Post count: 3150

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  • #3647

    Brian Le Vu
    Member
    Post count: 81

    Hello @Maxxi, I am pretty sure, it is not because of the hide sidebar function. Because the same situation happen when viewing website in iPad – horizontal view (both sidebars shows in thjs view)

    Seem like the ad code not the problem because the ad code works normally in other position. Only happen when using ad code in sidebar 🙁

  • #3652

    Max
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    Post count: 3150

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  • #3673

    Brian Le Vu
    Member
    Post count: 81

    @Maxxi, @jacob, do you have any solution for it. This is the example page where I use the 300×250 ad code http://moosin.net/ad-testing/ . You can test in any devices except using in desktop, the browser will crash and not fully load.

  • #3679

    Max
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  • #3697

    Brian Le Vu
    Member
    Post count: 81

    @Maxxi,

    I tested on iPhone, iPad mini, Galaxy phone, all cash when loading this page http://moosin.net/adsense-testing/ with the code ads 300×250.

    And this happen only this type of code 🙁

  • #3698

    Brian Le Vu
    Member
    Post count: 81
  • #3708

    Jacob
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  • #3712

    Brian Le Vu
    Member
    Post count: 81

    @jacob,

    It is kinda strange then. After reading your message, I asked another friends and it is crashing as well. She uses iphone 5. Did you test on phone or via iOS testing application?

    Thank you,

    Brian

  • #3742

    Jacob
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  • #3787

    Brian Le Vu
    Member
    Post count: 81

    @jacob,

    I found the problem. The website is only crash when loading in countries when the ads from Adversal is not available.

    I changed my location by VPN in my devices to US and UK and then load the ad, everything is normal.

    But when I switch back Korea, website crash when loading ad.

    This is the their company issue so couldn’t do much, very much appreciated for your time to look into the issue.

    Cheers,

    Brian

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