URGENT: Site down due to major theme error

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This topic contains 23 replies, has 3 voices, and was last updated by  Jacob 1 year, 6 months ago.

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  • #9170

    silostar
    Member
    Post count: 23

    http://Www.wardrobe911.com. It’s a big site with 900 posts and I use wpengine for hosting. I love ur theme but it is causing my site to 502. Here are the errors:

    [Fri May 08 14:11:52.646637 2015] [:error] [pid 1281] [client 66.249.69.124:13345] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 72 bytes) in /nas/wp/www/cluster-40101/wardrobe911/wp-content/themes/yeahthemes-sparkle/framework/extended/less-parser/Less.php on line 7884
    [Fri May 08 14:11:52.658412 2015] [:error] [pid 1281] [client 66.249.69.124:13345] PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0

    Please help. My site has been down for a day and it gets quite a bit of traffic so not good! Please change this to private if u can.

  • #9174

    silostar
    Member
    Post count: 23

    An update to a very BIG problem. PLEASE respond.

    This string is replicating over a thousand times over.

    [Fri May 08 10:34:00.257520 2015] [:error] [pid 24759] [client 54.162.117.115:11841] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 2048 bytes) in /wardrobe911/wp-content/themes/yeahthemes-sparkle/framework/extended/less-parser/Less.php on line 7884

    I upgraded the memory limit to 512M in the wp-config.php file and it worked for 10 seconds. Then it’s back down.

    Please let me know how to fix as I don’t want to use another theme.

  • #9176

    silostar
    Member
    Post count: 23
    This reply has been marked as private.
  • #9183

    Max
    Staff
    Post count: 3150

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  • #9184

    silostar
    Member
    Post count: 23

    THANK YOU so much for your response. We increased it to 512, the max and still slow loading. I have added your code to our child theme’s function file and don’t have any good results yet. I have cleared my cache and will wait a bit.

  • #9185

    silostar
    Member
    Post count: 23

    okay — still nothing. now it doesn’t even try to load. My site is totally down and I can’t even logon to backend. Now what do I do?

    • This reply was modified 1 year, 7 months ago by  silostar.
    • This reply was modified 1 year, 7 months ago by  silostar.
  • #9189

    Max
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    Post count: 3150

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  • #9191

    silostar
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    Post count: 23
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  • #9192

    silostar
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  • #9193

    Max
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  • #9194

    silostar
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    Post count: 23
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  • #9196

    silostar
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  • #9197

    Max
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    Post count: 3150

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  • #9200

    silostar
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  • #9205

    Max
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  • #9206

    silostar
    Member
    Post count: 23

    OMG!! THANK YOU THANK YOU THANK YOU!!! I am so happy as I really love your theme. 🙂 I really appreciate your time Maxxi.

  • #9207

    Max
    Staff
    Post count: 3150

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  • #9252

    silostar
    Member
    Post count: 23

    This is NOT resolved. My site is still down. Please review my new tickets that I posted 2 days ago. I cannot continue to run my business like this. Do I need to ask for a refund??

  • #9253

    Max
    Staff
    Post count: 3150

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  • #9255

    silostar
    Member
    Post count: 23

    Hi Maxxi – I am really sorry about this but I requested a refund. WPEngine has caching enabled on the backend so adding another caching plugin will not help. There is something with your theme that does not like big sites. That is unfortunate and if you ever do get it fixed, please let me know and I will purchase again. All my best.

  • #9257

    Max
    Staff
    Post count: 3150

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  • #9308

    silostar
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    Post count: 23
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  • #9310

    silostar
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  • #9329

    Jacob
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    Post count: 2312

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