Comment Count doesn't work

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This topic contains 7 replies, has 4 voices, and was last updated by  Brian Le Vu 2 years, 5 months ago.

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  • #3282

    jwvantilburg
    Member
    Post count: 4

    Hi there,

    I just installed Sparkle: great job! THe only problem I encounter is a flaw in the comment counting. I made an export of the old site and imported it on the new site.. It all moved properly and the comments are on the post but on the website it doesn’t seem to work when I go to the homepage it says on every single post 0 comments.

    Would love to hear from you.

    Thanks in advance

  • #3284

    jwvantilburg
    Member
    Post count: 4

    However it sums up the comments when I place a new comment under the posts. When a post has 3 comments and I comment on it, then it shows afterwards 4 where you would expect that it still wouldn’t work

  • #3291

    Max
    Staff
    Post count: 3150

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  • #3296

    Brian Le Vu
    Member
    Post count: 81

    Hello @jwvantilburg, @Maxxi, I have the same problem in my site. sometime the comment function is correct, sometime it is not. For example: index page, comment counts is correct, inside detail single page, it shows 0 only. Before index page even not show correctly, only show correctly in the hero banner. Don’t know it is bug or not, but hope it can be solved, I used livefyre comment system.

  • #3303

    Jacob
    Staff
    Post count: 2312

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  • #3311

    Brian Le Vu
    Member
    Post count: 81

    @jacob, It works perfectly. After livefyre fully loaded, the comment counts get the correct number. I actually didn’t expect you gonna modify the 3rd party plugin to support us. Really good work and appreciate that.

  • #3335

    Jacob
    Staff
    Post count: 2312

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  • #3339

    Brian Le Vu
    Member
    Post count: 81

    @jacob, Livefyre actually contacted me and asked they don’t know how to fix it just yesterday. They asked for the admin access. I may send them your reply and your file 🙂

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